Think it's a fault. Use our 24/7 automated line: 0800 443 311. Watch our video to find what to expect from us and what you can do to get ready to be connected. Our brilliant teams are all based in the UK or Ireland. Ordering Fibre to the Premises (FTTP) Version 2. This test will allow you to view your download and upload speeds. Our brilliant teams are all based in the UK or Ireland. Use our 24/7 automated line: 0800 443 311. Request a call back. 0800 671 045. Need some help with a BT service or product? Please have your account or order number ready. Have you recently ordered Full Fibre? >, Please complete our web form to opt our of marketing emails >, Set up BT email on my computer or mobile device >, Can I take my existing phone number with me when I move house? I ported my BT landline number to Andrews and Arnold’s VoIP service, and have to pay the grand sum of £1.20 a month for it. Re: Fibre to home contact number The team are excellent - getting the normal customer serviice teas to understand who it is you need to talk to however is almost impossible over the phone I've had Fibre Home Phone for about 4 years and had to call twice only … The cost of the call depends on the country and network you're calling from. Alternatively, you can contact us at 0800 169 1663. Openreach, BT’s local network business, will make fibre available to an additional 9,444 localhomes and businesses in the next two years, taking the company’s total coverage for fibre in the borough to nearly 130,000 premises. New 24-month BT Broadband and BT TV contracts required. Fibre to the premises: Check your wiring and set-up >, Can I keep my number when I move to BT Mobile? Prices and BT Sport content subject to change at any time. Posted on 10 January 2020. For further information on Fibre to the Premises, please contact us on 08435 043 043 or send an email to sales@cloudandfibre.co.uk Visit our Fibre to the Premises Broadband page to check if you are eligible for the service here – FTTP. Call us for sales enquiries about. This means that the fibre broadband can be piped straight into your home, giving you a connection that’s fast and reliable and average speeds of over 300Mb. If it's PlusNet then you need to work with them to port the number. It is called FVA (Fibre Voice Access) on BT's website. At last count, there were 5.81 million UK premises covered by the Openreach ultrafast network - far less than the 15 million covered by Virgin's fibre network. It also gets your customers and clients online, courtesy of our safe, secure Guest Wi-Fi. Use the online form to tell us about an account holder's death. BT offer G.fast services for their Fibre 100 and Fibre 250 packages which offer average speeds of 145Mb and 250Mb respectively. >, What is a phishing scam, is the email I've received genuine? If you made your complaint online, check on it by logging in to My BT. Direct Number for BT FTTH sales: If you have a query with your order, or you want to order over the phone it’s worth calling the BT FTTH team direct on 0800 587 4787‬. The link below will take you to our dedicated complaints page. ; Phone – From both landline: 0800 111 4567 and mobile: 0330 123 4567.The lines are open 8am-9pm from Monday to Friday; 8am-8pm on Saturday; and 9am-6pm on Sunday. ‎17-11-2016 Since then, more than 70,000 premises have been passed on … Get current call charges or balance. Our community has answers and solutions. Openreach’s roll out of fibre broadband began in July 2009 when the UK average broadband speed was just 4.1Mbps. You'll also need to tell us what you want us to do with the account, for example change the name of the account holder or close the account. If you want to speak to our account and billing teams, please call: Please have your account number ready (it's on your bill). 24 month contract. >, How to change APN setttings on an Android mobile phone >, Error codes watching BT Sport on a computer >, Problems logging into the app and player >, How do I control my TV with my BT TV remote control? BT-owned Openreach are a major partner in the expansion of full fibre broadband , which the Government hopes to … Contact a Service Provider with a FTTP compatible broadband product. I am in contact with BT. What’s more, included as standard is free unlimited access to over 5 million BT … Get in touch if you'd like us to call. That won’t happen if … 22h44, The team are excellent - getting the normal customer serviice teas to understand who it is you need to talk to however is almost impossible over the phone, I've had Fibre Home Phone for about 4 years and had to call twice only to report faults and it's proven very stressful both times, Not helpful to advise to dial 151 from your phone to get straight through to the Fibre team when you cannot make calls, Don't let your early experience put you off, Announcements, Guides & Community Updates. So we’re planning to hire more than 1,500 new engineers in 2020/21, up-skilling our army of engineers at the same time. Cancellation of a phone service can lead to account closure due to the way their systems work. Live chat – Available via the BT live chat link from 7am-10:45pm, live chat is much faster than a back-and-forth email conversation and less daunting for some than a phone call. Contact BT Business About BT. ‎17-11-2016 >. So, BT also tell me there are no discounts or offers available as I am getting the bespoke service of a telephone order! When things go wrong, we want to know so we can put them right as quickly as possible. BT Group PLC (LON:BT.A) Announced today that the UK’s Communications Providers have welcomed the ambition of Openreach, Britain’s digital network business, to build a large-scale Fibre-to-the-Premises (FTTP) network across the country. 2. 0845 154 8844 Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIMs You can usually get at least £100 extra cash back via Quidco if you are a new customer – and that’s on top of any of the rewards offered from BT for new customers. For the 2025 target to be met, the number of premises passed by UK fibre builders would need to increase to 4.3 million every year: more than twice what it is at the moment. “Openreach is a fibre business and no-one is more ambitious when it comes to building Fibre to the Premises. Please have your account or order number ready (it's on your bill). BT offers Full Fibre broadband with download speeds of up to 910Mbps and upload speeds of up to 110Mbps. Use this broadband speed checker to test your current broadband speeds. 2 British Telecommunications plc 2017 Contents ... of where our broadband services are available for a given phone number, postal address, Network Address key (NAD key) or postcode. Still have a question? BT Sport with BT TV: £15.00 a month. >, Change my name, address and contact details >, What is BT Virus Protect and how do I get it? The Fibre To The Premises (FTTP) network run by Openreach, part of the BT group, runs fibre cables directly to properties, meaning download speeds can … VIEW DETAILS > Former BT Depot Wellingborough 14,108 sq ft. There's a £2.50 surcharge for Internet only on PlusNet but you should already be paying this if using BT for your phone service. A newspaper has accused UK ISP BT of “forcing” their “full fibre” ultrafast broadband customers to pay for “unnecessary … landlines they don’t need,” while the provider itself says it only does this because they’re not seeing the “demand” for fibre without home phone lines. 15h21, on Contact us online. We've committed to build a new digital infrastructure to four and a half million premises by the end of March 2021. Achieving that ambition, however, on that 2025 timescale, is going to be tough. Fibre to the premises (FTTP) is when the fibre optic cables are installed right up to your building – offering you the best connection possible. Fibre to Premises - Newfield North. you back about a sales enquiry. If you want to speak to our account and billing teams please call: Use our online journey to begin your home move process. about your enquiry. The property comprises two warehouse buildings with interconnecting offices. Opening hours are 8am to 9pm Monday to Friday, 8am to 8pm Saturday, and 9am to 6pm Sunday. From outside the … Our website has our best offers and deals for switching. BT Sport with BT TV: £15.00 a month. 15h26, on In the UK, BT now offers full fibre broadband with prices starting from £39.99/month. Reply. BT Retail will offer voice over fibre although the monthly rental costs nearly the same as a real phone line. It's what we've always done and we're one of the best at it in the world. Their full fibre packages are: Full Fibre 100 (152Mb) Full Fibre 300 In February 2012 I registered my number with Superfast Cornwall to be informed when fibre of one kind or another (Fibre to the Cabinet – FTTC, or Fibre to the Premises – FTTP) would be enabled on my line. Read the latest issue now… Contact points for BT customers. We're here to help. There is also broad agreement that FTTP would safeguard the UK’s position as a leading digital economy – but to make the investment viable, a number … Start by choosing your category. BT today announced plans for an expansion of high-speed fibre broadband in the London Borough of Bromley. What happens on the day my number moves to BT Mobile. 24 month contract. Superfast Fibre Broadband: overview of FTTP on Demand pilot. The connection is running at 10% of what I can "get up to" but I've been getting max speed (300 down) for the last 3 weeks. Contact our sales team online. Fibre to the Premises on Demand enables you to order Generic Ethernet Access over Fibre to the Premises (GEA-FTTP) in speeds up to 1Gbps for your customers who are within a Fibre to the Cabinet (FTTC) exchange area and are served by a FTTC enabled cabinet. Payment by Direct Debit. Fibre to the Premises (FTTP) providers Openreach works on behalf of communications providers to build and maintain the UK’s digital network — the lines, poles … The premises forms part of the existing BT telephone exchange to the east of Surbiton Town Centre and is located just off the Ewell Road. Set up or manage your direct debit. Pay your bill. If it's BT then you'll have no problems (I believe!!!!). BT Sport on BT TV with BT Superfast Fibre. With Superfast Essential business fibre broadband, you’ll get our new Business Smart Hub featuring our strongest ever wi-fi signal. Meadmodj says: September 26, 2020 at 10:13 am. With coverage across more than 80,000 UK business premises already and growing on a daily basis, BT Wholesale customers will be able to reach their customers wherever they are. Ask us a question, browse our help content, or contact us directly through our live chat so we can give you a helping hand. Terms apply. Access at ... British Telecommunications plc 2017 2. At BT, we use the power of communications to make a better world. The delivery of the service has improved from an average of 50 days to 21 days. our products and services. 1st Openreach visit to install a small box on the outside of your property and bring the fibre from your nearest point to you. ; Openreach will conduct a survey to see how they can bring the fibre to your property. The reason was fibre to premises orders cannot be processed online. Good news for all those who live in Newfield North - you can now get Fibre to the Premises with BT internet. If you want to speak to our account and billing teams, please call: From the UK: 0800 800 150. Currently available in around 3 million UK homes, it’s possible to get average download speeds of up to 910Mbps. on For the most accurate results a wired Ethernet connection is advised, and, ensure no other webpages/browsers are open during the test. BT announced in May 2020 that it intended to roll out full‑fibre to 20 million premises by the mid‑ to late‑2020s, on the back of a £12bn infrastructure investment pledge. Supporting customers’ transition to all-IP networks well ahead of the PSTN being retired in 2025. As BT own Openreach, every expansion of the Openreach G.fast and FTTP networks means more BT customers can access ultrafast broadband services. ‎17-11-2016 You’ll need the name of the account holder and one of the following: We don't need to see the death certificate. A future-proofed solution. Please make sure you have your account number or BT One Phone number with you when you contact us. Bt Internet FTTP networks means more BT customers can Access ultrafast broadband services UK, BT now offers Full broadband... Touch if you want to know so we can put them right as quickly as possible always done and 're... 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