However, this camera faces the same problem as well. Got no access to anything remotely. Connect the HomeBase E to the Internet 1. 1.0 out of 5 stars “Unable to connect to application server.” and phone and chat supports are down… What the flying. Connect the camera with the USB port on the back of HomeBase (HomeBase has one USB charging port with Anker Power IQ Technology. Sent an email and hoping for an answer. There you can see a live video feed and even talk to whoever's at the door. RoboVac 35C. Page 3: Connect The Homebase To The Internet Outdoor Mount Mounting Screws (T8111) and Anchors 2. RoboVac 25C. Last month I purchased the Eufy HomeBase + 2 Camera pack. You cannot access local recordings without an internet connection. Try to add the camera according to the steps showing in the App (Slide the left menu>Go to My Devices>Click ‘+’ on the right top>Select associated devices>Follow the instructions for camera adding). RoboVac G30 Verge. I have "un-linked" Eufy Security from Google Home several times with no luck. Probably you had a cam with wrong region. Press J to jump to the feed. They will get back to you but can take a few days. share. Thanks! Indoor Mount Hook (for Indoor Mount) 1. 3. RoboVac 30. So I’ve been trying to connect my wireless video doorbell’s Homebase 2 to my WiFi network instead of Ethernet. Check with support@eufylife.com to confirm if this is the case, you will have to replace the camera from JB. Bob55 December 6, 2019, 3:37pm #3 It was on and working when I left the house. Make sure your phone is connected to the same Wi-Fi router the HomeBase 2 is linked to. Unable to connect to homebase (-19) Close. Please note, the camera alone will not work. These are great because on monthly subscription fees! See your visitors in sharp detail thanks to built-in Sony 2 K sensor and professional-grade lens. Many simple issues with your Lumos bulbs and Eufy Smart Plugs can be solved with simple checks or troubleshooting. I am having trouble in getting battery doorbell added to the homebase 2. 6. Thanks everyone for the interest. Press question mark to learn the rest of the keyboard shortcuts. Please advise how I can get this camera added and functional. Polite message as to the problem If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again. I had to update the firmware on the homebase to the latest version, and then the installation was again a breeze. RoboVac 12. What should I do if I can't connect RoboVac to my Wi-Fi network? I missed the Home Depot sale with the doorbell and homebase for this Eufy 2K Battery Doorbell. Camera quantity and accessories vary by bundle package. Thanks! Get a better picture of who's at the door with the Eufy Video Doorbell 2 K. Whenever somebody rings the bell, or motion is detected you get a notification on your phone via the free Eufy Security app. New comments cannot be posted and votes cannot be cast. We monitor your networks 24/7 from our network operations center and will let you know if we detect an outage. I had that problem once, and did not realize I was logged into the app with my wife’s guest account…. Video Doorbell 2K (Battery-Powered) Set. I don’t think 2 brand new cameras can be faulty - so it must be the process, or the homebase. Rebooting the HomeBase (Steps: Unplug the AC power adapter>Press the CYCLE button located on the left of the AC power outlet>Re-plug the AC power adapter); 2. Make sure you click the SYNC/ALARM OFF button located on the back of HomeBase 2 when you heard the sound tip. The LED indicator turns to white (this may take up to 1min) when HomeBase is ready for setup. this requires to re do the setup of the device. Include… Hello, Always the same “unable to add the device” error. Requires eufy Security HomeBase 2 - eufyCam 2 pro add-on camera requires a HomeBase 2 to operate. RoboVac Replacement Kit. EufyHome via Amazon has 2-Pack eufy Security 2K Indoor Cam w/ WiFi for $59.49.Shipping is free. Just in case, make sure you are doing that from the main Admin account, not a guest account. The LED indicator turns blue (this may take up to 1min) when HomeBase 2 is ready for setup. 2-Camera + Homebase Kit + 1 Sensor $299.99. RoboVac 11S MAX. DIY Security mode. So the new one is not compatible with the homebase by default. Getting this error message after something was detected. RoboVac 11S . @TusEufy: can you please share me the details of the Eufy AU Support desk? 2. A place to share configurations, best practices, tips, and complaints on the new Anker/Eufy EufyCam. Please make sure your HomeBase 2 has booted up and the LED is blue. Make sure the Wi-Fi network name or the password you entered is correct. Once it’s wired up, use the Eufy app to scan the code on the doorbell and the HomeBase will emit a chime to sync to your buzzer and you're up and running. 180 days Battery Life(Rechargeable Battery). HomeBase 2 accessories pdf manual download. I followed the troubleshooting steps above and still failed to add the camera. Thanks to community member(s) jacan for finding this deal. Connect the Dots Use your Echo Dot to act as a chime so that you never miss a ring. Color: White. All I had to do was disable it. It wasn’t the firewall for my case, but it did help me find the cause of the issue. Rebooting the HomeBase (Steps: Unplug the AC power adapter>Press the CYCLE button located on the left of the AC power outlet>Re-plug the AC power adapter); 2. However, even after following the same procedures as the 1st 2 cameras, I am unable to add the new camera. http://community.anker.com/t/how-to-connect-to-my-eufy-cam-outside-my-network/74236/4. 3. Where you bought it from It’s 2.4ghz, I’ve completely reset both devices and it still doesn’t work. rest of the 4 added camera and home base working fine. Sincerely thank you for your valuable time! unblock your device within the firewall :). @Zamir Sincerely apologize for all inconvenience caused by the camera adding! View and Download eufy Security HomeBase 2 quick start manual online. If it works, please try following the instructions in the eufy security App to add the camera. Wait one minute for the Lumos bulb to re-connect automatically. After setup was completed I had expected to be able to disconnect the Homebase from ethernet, move it physically away from the modem, and run it from modem via WiFi. 2. @EufyOfficial do eufy cams capture motion even when the camera feed is being live streamed? Homebase is a fully managed service provider for IoT and Wifi networks. Eufy Wireless Security Keypad Connect with HomeBase & App. I waited for the red LED status indicator to turn from red to blue. If it is incorrect, please try again. SOS button. Can’t find this error message online anywhere. I logged into another handheld device and there's an update for the Homebase 2 and the iOS Eufy app tries to update, but the process just doesn't connect to the Homebase 2 as there's no change in the status light. If it’s an issue with the ISP, we’ll work with them to ensure service is restored. If you can see the IP address, we will arrange an exchange for you. Eufy HomeBase 2 Wireless Base Station is compatible with Eufy Cam 2C and can securely connect up to 16 Eufy Cam 2C cameras. As soon as I try to add , it says, “Unable to Add device”. 1. Doorbell video streams without issues. In order to function, all smart bulb and smart plug products must have power. Page 4: Get The App And Setup The System If all those above-mentioned steps fail to resolve the camera setup, please get a replacement from Australia JB Hi-Fi. STEP 1 CONNECTING THE HOMEBASE Connect the HomeBase 2 to the Internet 1. So everything is ok for me now. A copy of the receipt/order number To control Eufy devices with your voice, say simple commands to Google Assistant: "OK Google, turn on my smart bulb." It keeps recordings only when the cameras detect motion. Posted by 10 months ago. While looking at the firewall rules, I noticed that my phone was using its VPN. 3. If you are unable to scan the QR code, you can manually enter the code. -Turning off your camera by pressing the Sync button for five times in succession with a fast speed until three beeps are heard, and then restart it by a long press of Sync button until a beep is heard. eufy RoboVac Replacement Filter Elements. Eufy Video Doorbell 2K: Features and app Check whether there are any Internet connection problems. [solid blue (connected to the internet) to red and blue alternately flashing (being updated)]. RoboVac 11S Plus. RoboVac 15C MAX. Is it possible your Homebase is turned off or otherwise not connected to the internet? Also for: T8210. SHOP NOW ... Additional Doorbell Chime for eufy Video Doorbell 2K (Wired) $29.99. I have the same problem. No sales. Even better, the HomeBase supports up to 16 devices, which means if you ever want to expand your home system with, say, a bunch of Eufy Cam 2 cameras, it’s no hassle. I enter the WiFi password and every single time it tells me it’s unable to connect to my WiFi network. A long press of the SYNC button for 10 seconds until 2 beeps are heard (this step is for complete clearance of previous pairing-related information to avoid any possible interference). In the meantime, hoping someone can advise me how to fix this problem. Would you please reach out to support@eufylife.com so they can look into this for you? The Eufy Video Doorbell 2K (Battery-powered) could well be the model for you. When I try to perform the setup the Homebase constantly says “please follow the instruction on the app” I connect the homebase by wire to my router and the blue light comes when I scan the QR code the light come directly to red . I get the same p2p error, as soon as I add the homebase to homekit. Power on the HomeBase 2, then use the ethernet cable provided to connect the HomeBase 2 to your home router. Copy the following link to your computer that is connected with the same network with your Homebase to see if you could see our IP address "103.91.159.28" (see attachment). Target [target.com] is offering $30 off Anker Eufy - eufyCam 2 - 2 Camera Kit (2 Cameras + Homebase) -----Smart Integration Connect your devices to Apple HomeKit, the Goog Top Coupons Grocery Video Games TV Computers Credit Cards Home Clothing & Accessories Tech Cameras Auto Health & Beauty Babies & Kids Entertainment Travel EDIT1: Base 1 is actually on WiFi and Base 2 is Ethernet, made corrections above. RoboVac Replacement Washable Mopping Cloth. During the setup process, HomeBase must connect to a router via an Ethernet cable. Everyone has this issue. At first set up the homebase has to be connected to a router but it can then join your wifi network which allows the homebase to be repositioned to provide a better connection to the two cameras. Could you please try the following steps to see whether it helps? STEP 1 CONNECTING THE HOMEBASE Connect the HomeBase 2 to the Internet 1. Hooking up to the provided HomeBase hub wirelessly, this doorbell can save video to … Basically the original 2 camera set I purchased had been the Eufy original series camera. Powered by Discourse, best viewed with JavaScript enabled. Update: I managed to solve the problems finally with assistance from Eufy AU support desk. RoboVac 30C MAX. Click edit, and tagg Eufy and place in Eufy topic list. What’s included : Video Doorbell 2K (Battery-Powered), Screw Hole Positioning-Card, Mounting Bracket, 15 degree Wedge, USB Charging Cable, Extension Wires (for Hardwired Connection), Screw Packs, Doorbell Detaching Pin, HomeBase, Power Adapter (for HomeBase), Ethernet Cable (for HomeBase), Quick Start Guide. At any rate, feel free to reach out to support@eufylife.com and they can start troubleshooting this issue with you. However this is what actually happens: Case 1) Homebase does not actually successfully connect and the LED become solid red (not solid blue). If the camera still fails to be paired after charging, please try the following steps: 1. I just bought a 4 pack eufy camera and 1 pack eufy camera from JB. I downloaded the Eufy Security app and connected the HomeBase 2 to my router’s LAN port. Has anyone encountered this before? A long press of the SYNC button for 10 seconds until 2 beeps are heard (this step is for complete clearance of previous pairing-related information to avoid any possible interference). Please observe whether there is red indicator on the camera when it is being charged. 8 comments. However, when I pull the ethernet cable the HomeBase shows as offline, and nothing works. I am able to add all the camera to the home base except 1. ... Connect your devices to Apple HomeKit, the Google Assistant or Amazon Alexa for complete control over your surveillance. 2. Eufy, a division of the Anker brand centered around smart homes (cameras, security, robot vacuum, etc) has a few products in the video doorbell space. 1. Hello everyone today I had an Eufy homebase 2 update. Connect the camera with a 5V/2A or 9V/2A USB charger and cable. After setup, HomeBase can be switched to a Wi-Fi connection in the Side menu > My Devices > Select HomeBase > HomeBase Settings > Connection. RoboVac Replacement Rubber Strips for Suction Inlet. HomeBase 2 from Eufy has a built in 16 GB local storage. best outdoor security cameras 2019 Today's innovation has made setting up protection precautions such as security cameras a cinch! Please make sure you have scanned the QR code on the bottom of HomeBase 2. My homebase shows great/strong wifi but when I try to access events or do anything on the Eufy Security app I get the error, “unable to connect to application server.” I tried to call customer support and their phone systems are currently down. Power on the HomeBase E, then use the ethernet cable provided to connect the HomeBase E. Anker Official Store via Newegg has 2-Pack eufy Security 2K Indoor Cam w/ WiFi for $59.49.Shipping is free. Charging via HomeBase from 0 to 100% takes about 4 hours in a general way). Archived. RoboVac 30C. Lowest price this year according to camelx3. The same is true for HomeBase 2 correct? Setup cleanly, with Homebase connected to modem via ethernet, and system works well. As soon as I try to add , it says, “Unable to Add device”. Figuring that the camera must be faulty, I returned it to JB Hifi for a replacement, and got a brand new camera in exchange. You can't then view any video from the Eufy doorbell Case 2) Homebase does successfully connect to the Wifi network and LED becomes solid blue. You’ll also need to set the HomeBase up first, and it does need an ethernet connection to begin with. Walmart and Homedepot is selling the wireless 2k version with homebase 2. If no, please try charging the camera by one of the following two ways and then try pairing the camera: 1. Please check for firmware as one of your troubleshooting steps if you encounter a similar issue. It was also able to connect again after I returned to the house and was back on WiFi for a short while. Serial number for the item in question. The cameras themselves are easily paired with the homebase and in my set up (one at the front door and one at the side door) have an excellent connection to the homebase. And the new single camera I got is the Eufy Cam 2. Hello! ’ s 2.4ghz, I noticed that my phone was using its VPN my case you... Is ethernet, made corrections above and tagg Eufy and place in Eufy topic list Security cameras a!... Your Lumos bulbs and Eufy smart Plugs can be faulty - so it must be process... Member ( s ) jacan for finding this deal set I purchased had been the Eufy Video Doorbell:... 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Address, we ’ ll also need to set the HomeBase up first, and did realize. If you can see the IP address, we will arrange an exchange you! The bottom of HomeBase 2, then use the ethernet cable the HomeBase 2 meantime... Is connected to the internet has 2-Pack Eufy Security HomeBase 2 quick start manual online LAN port sound... Security Keypad connect with HomeBase connected to the internet Apple homekit, the Google Assistant or Alexa... It works, please try the following steps: 1 Security HomeBase 2 linked... Enter the code WiFi network instead of ethernet the app and setup the system Eufy RoboVac Filter... Ways and then try pairing the camera setup, please try charging the camera adding issues your. Best outdoor Security cameras a cinch Video Doorbell ’ s LAN port this deal camera from JB mark! Networks 24/7 from our network operations center and will let you know if we detect an.!